Your alternative medication is in good hands
We connect you to Australia’s largest pharmacy network. Upload your eScript and we’ll take care of the rest - fast, discreet and reliable.
Your alternative medication is in good hands
We connect you to Australia’s largest pharmacy network. Upload your eScript and we’ll take care of the rest - fast, discreet and reliable.
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From script to doorstep
Here’s how it works in three easy steps:
Upload your eScript
and we’ll handle the rest.
We match you with a
trusted pharmacy partner
Delivered to your door
seamlessly every step of the way.
Your treatment, our care
We’re Australia’s trusted partner for alternative medication fulfilment - connecting patients and pharmacies through one seamless service. With years of experience and a trusted national pharmacy network, we make sure your treatment is managed with care.
Care you can count on
We make alternative medication fulfilment simple, reliable, and discreet - here’s how:
Availability
Fair pricing
Flexibility
Why 210,000+
Australians trust us
Got questions?
We’ve got answers.
How much does delivery cost?
Delivery is a $15 flat rate fee, Australia-wide, whether you’re in the city, rural or remote areas.
What should I do if my order hasn’t arrived?
Most orders arrive within 1-3 days.
If it hasn’t reached you by then, you can:
What if my medication is out of stock?
While we try our best to have 1000s of alternative medications readily available, there may be times where we are waiting for stock for some products from our supplier.
If you’re having difficulty accessing it through uMeds or directly from pharmacies, it may be best to get in touch with your prescribing doctor to ask about alternatives.
Why did uMeds reject my prescription?
There are a few reasons we may be unable to fulfil your electronic prescriptions (eScripts) for alternative medications.
To be eligible, your script must:
- Be for a medication we stock
- Be valid and not expired, cancelled, or already dispensed
- Include your contact details (email or phone number)
- Be written for a brand-name product (we can't process generic or open scripts at this time)
- Not list a patient or clinic address in Tasmania (we’re currently unable to fulfil Tasmanian prescriptions)
Can I order medication on behalf of someone else?
No, you can’t order medication for someone else using your uMeds account. The eScripts need to be in your name, and you can only upload and order medication for yourself.
It’s easy to order via uMeds. If you know someone with a valid eScript who would like to have their alternative medication dispensed and delivered by us, send them to the website to check online.
What payment options does uMeds accept?
uMeds accepts a wide range of payment methods, including Apple Pay, Google Pay, American Express, Mastercard and Visa.
If you need more flexibility when it comes to managing your budget, you can also pay for your order in instalments with Afterpay.
Disclaimer: Before proceeding with a payment option, consider your financial situation to ensure that you can afford the full cost of the product purchased, including any applicable fees. Failure to make required payments may result in late fees, additional charges, or impact your credit rating. We recommend reviewing terms and conditions of the payment option you are choosing and assessing your ability to repay before completing your purchase. If you are unsure about your financial ability to meet payment obligations, please speak to your doctor about more affordable alternatives.
Where does uMeds deliver?
Wherever you are in Australia, we can deliver your medication. That includes a major city or a remote location.
Here to help, every
step of the way
Questions about your order? Or just need a little support? Our team is here to make things simple - from 8am to 9pm, Monday to Friday.
Here to help, every
step of the way
Questions about your order? Or just need a little support? Our team is here to make things simple - from 8am to 9pm, Monday to Friday.
1 Total uMeds customers serviced from November 2024 to November 2025.
2 Total uMeds deliveries from Q2 2023 - Q3 2025.
3 Delivery options will be shown at checkout when available. The availability of a delivery option will be dependent on a number of factors including stock availability, delivery area and the time and date your order is made.
4 Disclaimer: Before proceeding with a payment option, consider your financial situation to ensure that you can afford the full cost of the product purchased, including any applicable fees. Failure to make required payments may result in late fees, additional charges, or impact your credit rating. We recommend reviewing terms and conditions of the payment option you are choosing and assessing your ability to repay before completing your purchase. If you are unsure about your financial ability to meet payment obligations, please speak to your doctor about more affordable alternatives.